On Arrival: at the International terminal you will be met at the air-bridge; escorted to and through quarantine, visa on arrival, security and immigration, escorted through customs checks, helped with your customs-cleared bags and taken to your driver, car desk or hotel rep (on reaching which is the end of the arrival service). In the Domestic terminal you will be met in the land-side meeting point area.
Normally we will have enough information form the booking form. It is very helpful for coordination to have passenger’s or driver’s mobile cell number.
Maybe: sometimes, especially in Haneda, we are able to negotiate special clearance with the duty immigration officer and our staff use their knowledge and local contacts to make it as fast and easy as possible on the day.
We can meet and assist you airside (inside) International terminals at the airport; and landside in the Domestic terminals.
No: there are no extra charges for late night service
No. We accept late orders and we do not charge extra. An order that is received under 48 hours before service time will be accepted and processed, and we will do our very best to arrange and confirm the requested service. Occasionally it might not be possible to find a greeter in time, in which case an immediate and full refund will be made.